Privacy Policy

Carraiglinen.ie is the property of Carraig Linen & Laundry service (Carraig Linen) and contains general information about Carraig Linen.

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please read these Privacy Policy carefully and make sure that you understand them before using our website carraiglinen.ie. By using our website, you are accepting the terms of this Website Privacy Policy. If you do not agree to these Privacy Policy, please refrain from using our site.

At Carraig Linen we are committed to protecting your privacy. We commit to ensuring that such data is held securely, used appropriately and only retained for as long as is necessary. At Carraig Linen we comply with our obligations under the new European Union’s General Data Protection Regulation (GDPR).

What we collect about you

Personal Data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (Non-personal data – see above). Personal data means any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services). We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
  • Contact Data includes [email address and telephone numbers].
  • Technical Data includes [internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].
  • Usage Data includes [information about how you use our website, products and services].
  • Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

Non-personal Data

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. Non-Personal Data comprises information such as demographic information regarding, for example, user IP addresses, browser types and other anonymous statistical data involving the use of our website. This Non-Personal Data comprises information that cannot be used to identify or contact you. This information will be used for statistical purposes only.

How is your personal data collected?

When you visit our websites, get in contact with the business or use our services, we collect and process information about you. We obtain personal information about you in various ways:

  1. Information that you provide to us directly:

We might ask you to provide personal data to us, when you visit and use our websites and our services.  You may give us your name, email address, address / location and phone number by completing enquiry forms or general contact form on our website, by corresponding with us by phone, email or otherwise, give us some feedback. You are not required to provide us with personal information however this may prevent us from providing our products and services to you.

  1. Information that we collect automatically:

We collect some information about you automatically when you visit our websites or use our services. We may automatically collect the technical information from you, such an internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We may automatically collect information about your visit, how you use our website or our services, such the full URL (Uniform Resource Locators), services you viewed or searched for, website errors, page response times, length of visits to certain pages, pages you visit, how frequently you visit the website, clickstream to, through and from the site (including date and time), page interaction information, where you were referred from to reach our website.

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please read our Cookie Policy.

How we use your personal data?

Personal data

We will only use your personal data for any lawful purpose in accordance with GDPR legislation. All personal data will be processed fairly and in keeping with the purposes for which it was obtained.

When you visit our website, you can browse it without submitting any personal information about yourself. If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you. If you choose not to provide us with your personal information, we may not be able to provide the information or the service you may require, or to fulfil one or more other purposes of collection of your personal information. We will, however, receive and store some non-personal information about you, that cannot identify you.

We will only process your personal information where we have a lawful purpose to do so. Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. Our grounds for processing your personal information are as follows:

  1. Contract

We require your personal data for fulfilment our obligations under any contract we have entered into with you and to provide you with information, products and services you have requested. We may be unable to fulfil the contract without your personal data.

  1. Consent

Where necessary we will only collect and process your personal information if you have consented for us to do so.

  1. Legitimate interest

We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. If we are unable to rely on legitimate interests or any other ground set out in the GDPR to process your personal data, we will obtain consent from you to the processing.

  1. Compliance with a legal obligation

We are subject to certain legal requirements which may require us to process your information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency (see “How we disclose your personal information to third parties” for more information).

We also use your personal data for other lawful purposes, which may include the following:

  1. to maintain relationships with you and to communicate with you, to understand your requirements and avoid conflicts of interest
  2. to fulfil our obligations under any contract we have entered into with you and to provide you with information, products and services you have requested
  3. to meet legal and regulatory requirements
  4. to notify you of products and services we offer that are similar to those you have purchased or enquired about
  5. to notify you of changes to our services and products
  6. to send you newsletters and marketing information if you have consented to us doing so
  7. to maintain up to date database of clients, which enable us to communicate with you more easily and to perform the services requested by you more efficiently
  8. to produce aggregated and anonymised analytics and reports, which we may share with third parties.
  9. to detect and protect against fraud and criminal activity
  10. to enforce this Privacy Policy and the Terms & Conditions
  11. for any other purpose described in this Privacy Policy or that we describe to you at the time of collection

Non – personal Data

Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.

We may use non-personally identifiable information and aggregate information for any lawful purpose, including, but not limited to:

  • for analysis purposes
  • for research purposes
  • determine the effectiveness of promotional campaigns and advertising
  • continually improve and develop our website, our services and our business
  • monitor our website usage and continually improve and develop our website, our services and our business
  • provide general statistics regarding use of our website
  • protect our website, enhance the security of our network and information systems, so that we can detect and prevent any malicious activity, and make sure that everyone is using our websites and services fairly
  • provide statistics to third parties for the purposes of improving and developing the website and the services, but these statistics will not include information that can be used to identify you

How long will we keep your data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In most cases, this means we will keep your information for as long as we have a relationship with you or as you continue to use our services, and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our internal data retention policies and practices. After that period, we will delete it other than where we lawfully can keep any data for audit or legal reasons.

Data security

Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. By using our website and our services you accept the inherent risks of providing information online. Once we receive your data, we use appropriate technical and physical security measures, including firewalls and anti-virus protection to protect your personal data, from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to. Carraig Linen & Laundry service cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

How we disclose your personal information to third parties

Carraig Linen do not distribute, share or sell your personal data with any other services or third parties for their own use. Carraig Linen do not share your information with third parties without your prior knowledge and consent. We may need to disclose your personal information, only if required and permitted to do so by law or in the good faith belief that such action is necessary:

  1. to protect and defend the rights or property of Carraig Linen
  2. if it is requested by a government agency, regulators, law enforcement bodies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations
  3. if it is requested by other regulatory body or organisation, to protect or enforce our legal rights or the rights of any client, or third party, or in the detection and prevention of fraud (including credit card or identity fraud) and other crimes

We may need to disclose your personal information in the event that we undergo re-organisation, or we sell any or all of our business to a third party or we buy another business. In which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy.

We may share your information with selected third parties who we need to engage with to enable us to perform our services to you, including:

  1. employees of Carraig Linen
  2. our web hosting technology supplier Blacknight Solutions, who provide the physical server infrastructures that our website operates on
  3. defiant Inc, the providers of the Wordfence™ security software that protects our website. Only limited, technical data (such as device IP address, browser type/version, language etc) are transmitted
  4. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you and where there are adequate technical, organisational and legal safeguards in place, along with appropriate legal bases to protect this sharing of data
  5. third party service providers and partners who assist and enable us to use the personal data to (for example, support delivery of or provide functionality on the website, services, or to market or promote our goods and services to you)
  6. trusted partners to help us perform statistical analysis that assist us in the improvement and optimisation of our website
  7. other people where we have your consent

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data as follows:

  1. The right to be informed about processing of your data. You have the right to be informed about the collection and use of your personal data.
  2. The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  3. The right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  4. The right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  5. The right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  6. The right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  7. If you want us to establish the data’s accuracy.
  8. Where our use of the data is unlawful, but you do not want us to erase it.
  9. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  10. You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
  11. The right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  12. The right to not be subject to a decision based solely on automated process, including profiling. You have the right to request a review of the processing if you believe the rules are not being followed.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contact Us

If you have any requests concerning your personal information or any queries with regard to our processing, please contact us at email sales@carraiglinen.ie.

We reserve the right to update this Privacy Policy from time to time by publishing a new version on our website. You should check the Privacy Policy posted on this Website periodically.

This Privacy Policy was last updated on 01 December 2019.